Contact us within 30 days of receiving your goods to request a refund or exchange if products are eligible (see: Return Policy).
All packaging or products must be in their original, re-sellable condition.
Outlet sales are final and can only be returned for exchange. Items found faulty or under warranty will be replaced or refunded.
Some special condition products are labelled as No Refund & Exchange Products. Sale of these items are final and are not eligible for neither refunds nor exchanges.
For safety reasons, K2 cannot accept returns on climbing equipment, socks, underwear and some other products unless faulty.
Please check out our refund policy if you need more information.
We got you covered! You can swap with the right size at no cost to you.
How to claim your first shoe exchange?
Simply follow the usual return process by filling out the form and selecting "First Shoe Exchange" as the reason for your return.
Our team is going to check if your order meets the conditions below and in our return policy after your submission. If your order is eligible after the assessment, you will receive an email with your return label attached to it.
Conditions:
- Your order or items in your order must meet all the conditions outlined in our "Change of Mind Returns Policy" excluding the part related to shipping cost.
- The “First Shoe Exchange Free” offer is limited to one-time use per order only. The customer is responsible for shipping after the first exchange.
- The offer is valid for an exchange with any product in stock. We understand there might be changes in plans. As long as the first-purchased product has the “First Shoe Exchange Free” badge, you can swap it with any other product that has the same badge.
- You can select to get a refund as a “Store Credit”. Cannot find your size or have you changed your mind? Simply select “Store Credit” as the return option and K2 will still cover the shipping cost.
- Refund requests to the original payment method are not exchanges and are not covered by the offer, therefore, the customer is responsible for shipping costs associated with the return. Please see our full returns policy.
- Sizes or colors that are out of stock are not eligible for an exchange and are not covered by this offer. Therefore, the customer will be responsible for the shipping costs associated with the order in case of a full refund request.
- The offer is only valid for orders with a shipping address within Australia and does not cover return shipping costs from New Zealand or any other international destination.
Place a sheet of paper on the floor and against a wall.
Make sure you are wearing the same socks that you would normally wear with this type of shoe
Wearing these socks, stand on the sheet of paper with your foot perpendicular to the wall and your heel against the wall.
Then use a pen to draw a line just in front of your big toe. Repeat for both feet and take the longer distance to determine your size.
Using a ruler, measure the distance between the wall and the line you drew to find your size.
Salomon's wide fitting models (X-ULTRA WIDE, SPEEDCROSS WIDE, XA PRO WIDE) have approx.+12mm increase in forefoot volume vs standard fit.
| ORDER SIZE | FOOT LENGTH (CM) | EUR | US | JP |
|---|---|---|---|---|
| 3.5 UK | 21.5 | 36 | 4 M | 22 |
| 4 UK | 22 | 36 2/3 | 4.5 M | 22.5 |
| 4.5 UK | 22.5 | 37 1/3 | 5 M | 23 |
| 5 UK | 23 | 38 | 5.5 M | 23.5 |
| 5.5 UK | 23.5 | 38 2/3 | 6 M | 24 |
| 6 UK | 24 | 39 1/3 | 6.5 M | 24.5 |
| 6.5 UK | 24.5 | 40 | 7 M | 25 |
| 7 UK | 25 | 40 2/3 | 7.5 M | 25.5 |
| 7.5 UK | 25.5 | 41 1/3 | 8 M | 26 |
| 8 UK | 26 | 42 | 8.5 M | 26.5 |
| 8.5 UK | 26.5 | 42 2/3 | 9 M | 27 |
| 9 UK | 27 | 43 1/3 | 9.5 M | 27.5 |
| 9.5 UK | 27.5 | 44 | 10 M | 28 |
| 10 UK | 28 | 44 2/3 | 10.5 M | 28.5 |
| 10.5 UK | 28.5 | 45 1/3 | 11 M | 29 |
| 11 UK | 29 | 46 | 11.5 M | 29.5 |
| 11.5 UK | 29.5 | 46 2/3 | 12 M | 30 |
| 12 UK | 30 | 47 1/3 | 12.5 M | 30.5 |
| 12.5 UK | 30.5 | 48 | 13 M | 31 |
| 13 UK | 31 | 48 2/3 | 13.5 M | 31.5 |
| 13.5 UK | 31.5 | 49 1/3 | 14 M | 32 |
| 14 UK | 32 | 50 | 14.5 M | 32.5 |
| 14.5 UK | 32.5 | 50 2/3 | 15 M | 33 |
Salomon's wide fitting models (X-ULTRA WIDE, SPEEDCROSS WIDE, XA PRO WIDE) have approx.+12mm increase in forefoot volume vs standard fit.
| ORDER SIZE | FOOT LENGTH (CM) | EUR | US | JP |
|---|---|---|---|---|
| 3.5 UK | 21.5 | 36 | 5 | 22 |
| 4 UK | 22 | 36 2/3 | 5.5 | 22.5 |
| 4.5 UK | 22.5 | 37 1/3 | 6 | 23 |
| 5 UK | 23 | 38 | 6.5 | 23.5 |
| 5.5 UK | 23.5 | 38 2/3 | 7 | 24 |
| 6 UK | 24 | 39 1/3 | 7.5 | 24.5 |
| 6.5 UK | 24.5 | 40 | 8 | 25 |
| 7 UK | 25 | 40 2/3 | 8.5 | 25.5 |
| 7.5 UK | 25.5 | 41 1/3 | 9 | 26 |
| 8 UK | 26 | 42 | 9.5 | 26.5 |
| 8.5 UK | 26.5 | 42 2/3 | 10 | 27 |
| 9 UK | 27 | 43 1/3 | 10.5 | 27.5 |
| 9.5 UK | 27.5 | 44 | 11 | 28 |
| 10 UK | 28 | 44 2/3 | 11.5 | 28.5 |
| 10.5 UK | 28.5 | 45 1/3 | 12 | 29 |
| 11 UK | 29 | 46 | 12.5 | 29.5 |
| 11.5 UK | 29.5 | 46 2/3 | 13 | 30 |
| 12 UK | 30 | 47 1/3 | 13.5 | 30.5 |
| 12.5 UK | 30.5 | 48 | 14 | 31 |
| 13 UK | 31 | 48 2/3 | 14.5 | 31.5 |
| 13.5 UK | 31.5 | 49 1/3 | 15 | 32 |
| 14 UK | 32 | 50 | 15.5 | 32.5 |
| 14.5 UK | 32.5 | 50 2/3 | 16 | 33 |
| CHEST SIZE (CM) | WOMEN'S | MEN'S |
|---|---|---|
| XXS | 76-81 | - |
| XS | 81-86 | 85-91 |
| S | 86-90.5 | 91-97 |
| M | 90-96 | 97-103 |
| L | 96-102 | 103-109 |
| XL | - | 109-118 |
HOW TO MEASURE?
Chest: Measure around the chest horizontally at the widest point.
| ORDER SIZE | CHEST (CM) | WAIST (CM) | HIP (CM) | SLEEVE LENGTH (CM) |
|---|---|---|---|---|
| XS | 85-91 | 71-77 | 84-90 | 81.5 |
| S | 91-97 | 77-83 | 90-96 | 83.5 |
| M | 97-103 | 83-89 | 96-102 | 85.5 |
| L | 103-109 | 89-95 | 102-108 | 87.5 |
| XL | 110-118 | 96-104 | 109-117 | 90.5 |
| XXL | 118-126 | 104-112 | 117-125 | 93.5 |
HOW TO MEASURE?
Chest: Measure around the chest horizontally at the widest point.
Waist: Measure around the narrowest part of your waist.
Hip: Measure around the widest point.
Sleeve length: Measure from middle back to wrist (upper side of the sleeve).
| ORDER SIZE | CHEST (CM) | WAIST (CM) | HIP (CM) | SLEEVE LENGTH (CM) |
|---|---|---|---|---|
| XS | 81-86 | 63-70 | 86-94 | 76 |
| S | 86-91 | 70-75 | 94-99 | 77.5 |
| M | 91-96 | 75-80 | 99-104 | 79 |
| L | 96-102 | 80-86 | 104-110 | 81 |
| XL | 102-110 | 86-94 | 110-118 | 83 |
| XXL | 110-118 | 94-102 | 118-126 | 85 |
HOW TO MEASURE?
Chest: Measure around the chest horizontally at the widest point.
Waist: Measure around the narrowest part of your waist.
Hip: Measure around the widest point.
Sleeve length: Measure from middle back to wrist (upper side of the sleeve).
| ORDER SIZE | WAIST (CM) | HIP (CM) | INSEAM PANT (CM) | UK/US |
|---|---|---|---|---|
| XS | 71-77 | 84-90 | 79 | 24/26 |
| S | 77-83 | 90-96 | 80.5 | 28/30 |
| M | 83-89 | 96-102 | 82 | 32/34 |
| L | 89-95 | 102-108 | 83.5 | 36/38 |
| XL | 96-104 | 109-117 | 85 | 40/42 |
| XXL | 104-112 | 117-125 | 86.5 | 44 |
HOW TO MEASURE?
Waist: Measure around the narrowest part of your waist.
Hip: Measure around the widest point Inseam pant.
Measure from the top of your leg to the end of your leg (inside of the leg).
| ORDER SIZE | WAIST (CM) | HIP (CM) | INSEAM PANT (CM) | EUR |
|---|---|---|---|---|
| XS | 62-68 | 86-92 | 76 | 30/32 |
| S | 68-74 | 92-98 | 77,5 | 34/36 |
| M | 74-80 | 98-104 | 79 | 38/40 |
| L | 80-89 | 104-111 | 80,5 | 42/44 |
| XL | 89-98 | 111-119 | 82 | 46/48 |
HOW TO MEASURE?
Waist: Measure around the narrowest part of your waist.
Hip: Measure around the widest point Inseam pant.
Measure from the top of your leg to the end of your leg (inside of the leg).
