Check below for quick, easy answers to the most popular questions from our customers.
You can call the store on 07 3854 1340 any time during business hours and we will be able to assist you with your inquiry. Alternatively you can email us on email@example.com.
K2 Base Camp will match a competitor's advertised price of an identical product sold by us.
• The product must be identical - Brand, colour, model, season and size
• The competitor must have the product in stock and available for purchase
• The price must include GST and delivery
• Competitors must be an Australian Bricks and Mortar store (not an online-only store) with a registered ABN
We can accept all major Credit Cards, Afterpay, Zip Pay, Google Pay and Apple Pay both online and instore. You can also pay with PayPal online. If you would like to pay cash you will need to come and visit us in store.
Yes! Our store is located on 140 Wickham St, Fortitude Valley QLD 4006 since 1989. You can visit us and get expert advice on our products here.
Yes! We have a whole outlet section on the top floor of our store here in Fortitude Valley and we have a whole online section of outlet gear as well.
We currently hire out Boulder Mats - available for pickup from our Fortitude Valley store. You can also book them online via this link.
For all Standard and Express orders, we ship your items with Australia Post. For Bulky Item orders, we ship your package with one of the major freight providers like TNT, Toll, Australia Post or another depending on the item or destination.
We offer free shipping on orders over $79 (excluding Bulky Items).
A flat-rate fee of $9 is charged on purchases under $79.
The shipping cost will be calculated on the checkout, if you prefer to select Express Shipping option. Unfortunately, we do not offer Express Shipping for Bulky Items.
If you are purchasing an item that is bulky and isn't covered under our free shipping policy you will be charged for shipping. The shipping cost for Bulky Items will be displayed on the checkout before you make pay for the ordere. Alternatively, you can also use the "Estimate Shipping" section on the "Cart Page" to display the cost before checkout phase.
We offer same day shipping for orders placed before 11AM Monday to Friday (excluding public holidays and overdemand shipping periods following Black Friday, Boxing Day or Christmas).
K2 Basecamp also offers an Express Shipping option which is calculated based on the weight of your items at the checkout before payment.
For more delivery information on both Standard and Express Shipping, you can check Australia Post delivery times.
We offer an Express Shipping option which is calculated on the weight of your items.
NOTE: Express Shipping times can change, please check with Australia Post for any delays in your area.
Most of our products come with their original packaging. To add extra security to your items, we post them in ecofriendly jiffy bags or compostable mailers by Signet. We also pack items in cardboard boxes for larger orders.
K2 Base Camp strives to contribute to an eco-friendly future by using sustainable packaging products.
No, unfortunately we only ship within Australia.
Returns and Warranty FAQs
If the purchased product is faulty, contact us immediately either at 07 3854 1340 or via firstname.lastname@example.org and our team will help you with the next steps.
Yes within 30 days of the original purchase! We allow the exchange of purchased items for selectable variants as long as the product or packaging is in a resellable condition. Once the exchange request is approved, and the original item received back to the store, the replaced item will be shipped to you. Postage of the new item will need to be paid.
Due to health and safety requirements, we have an excluded list of items that are not eligible for exchange like climbing equipment or underwear.
You can view the full list and check our return policy on this link.
If you purchased your products on our website, you can submit a return request on this link following the steps. You can ask for an exchange (only if the item is in stock), a store credit that equals to the order amount, or a full refund to the original payment method.
Please read our full return and exchange policy on this page before submitting your request. We have some requirements and excluded list of items that are not eligible for change of mind returns.
We will respond to your request within 2 business days and will inform you about your options.
If you have any questions about our return policy, you can always contact us at 07 3854 1340 or via email@example.com.
If you purchased your products instore, you can always visit our store and K2 team will help you out about the items you would like to return. Before coming to the store, please read our full return and exchange policy on this page. We have some requirements and excluded list of items that are not eligible for change of mind returns.
If you have any questions about our return policy, you can always contact us at 07 3854 1340 or via firstname.lastname@example.org.
If you purchased instore or via phone and would like to return products by post, you can submit a return request form by clicking this link. We will politely ask you to fill the form with below information:
- The bill name and surname
- An image of the invoice or receipt
- The reason for the return (e.g. a faulty product, the wrong size and etc…)
- Images of the items (if there is an issue with product)
- Details of the problem (if there is an issue with product)
- The preffered outcome (exchange with another item, store credit or refund)
After we receive your request, we will respond to you within 2 business days and will inform you about your options.
If the product is faulty or we shipped the wrong item, then we will send you a return shipping label so you can use in your local Australia Post branch for free shipping. Please keep in mind that if you ship items without the label we provided, we won't be able to cover the shipping costs associated with your return.
If you would like to make a product exchange or change of mind return, then you are responsible for the shipping costs and will need to arrange your own shipping method.
The following refund options are available:
- We can refund the funds to your original payment method.
- You can have the funds under your account as a store credit/voucher.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
You can make a warranty claim by filling out this form. We'll endeavour to have the product repaired in store, through the manufacturer, or replace the item if it's under warranty.
Hiking Related Questions
The La Sportiva Ultra II Mid Wide GTX is available for both men and women and is designed specifically for a wider foot. It's super light and breathable, making it the perfect hiking boot for fast-packing and day-hiking. For long distance hiking, the Lowas’ are also well suited for wide feet.
Hiking boots are typically sized one to one and a half sizes bigger than your typical shoe size! This allows for comfort on long descents so your toe isn't impacted by the front of the boot.
One of the best ways to start building out your own hiking first aid kit is by purchasing a pre-made group or personal first aid kit that suits you. From there you can add additional hiking accessories that might depend on your hiking trip location. For example, a Kokoda first aid kit would benefit from additional accessories like a snakebite compression bandage, tick remover and debugger.
Making sure you are equipped with a good quality hydration pack or water bottle for hiking is incredibly important. To ensure proper hydration on your trip, the amount you want to carry will vary based on the duration, route and speed.
For shorter trips, we recommend a 1 litre bottle or if you prefer to carry less bulk, a 2 litre hiking water bladder would be ideal. On a multiday hike, it is safer to have about 4 litres with you if possible, so we recommend you plan ahead for water stops on the route utilising water purification tablets and remember to bring a filter in your hiking backpack.
Yes! If you're looking to purchase a hiking pack through us, our expert team will be more than happy to size it and explain the principles of adjusting the pack to suit you.
There are benefits to both! Hiking boots offer a greater deal of ankle support and this can be super effective when carrying heavy loads. However, hiking shoes offer high durability and are typically lighter as well. It also depends on the terrain that you are exploring and the length of the experience.
The best way to pack your hiking pack is by using a layer system. Most often people will use a three to five layer order like so:
Pack your less used, light gear in the bottom of the backpack - this can also include your sleeping set up (like sleeping mat and bag)
Pack your heavy gear close to the centre of your backpack - this includes the water bladder, heavier tools and the bulk of your food
Pack the frequently used gear on top - clothing, wet weather gear, compass, first aid and pack protector
Check out our blog post for more information on how to pack a hiking backpack.
The size of your pack depends on where and how long you will be travelling for. We offer a wide variety of ultralight and smaller rescue packs to large, multiday hiking packs. You may also want to consider a womens or mens sized pack to better suit your frame.
Climbing Related Questions
Yes! We have partnerships with two climbing shoe resolers here at K2. Simply drop your shoes in store whenever you require a resole.
Yes we do! Both the La Sportiva Stickit Kids Climbing Shoe and the Red Chilli Durang Nano Kids Climbing Shoe are specifically designed for little feet!
The La Sportiva Tarantulace is super durable, comfortable and well-fitting, making it by far the most popular shoes for beginners. It has a quick and practical lacing system, and has a regular fit ideal for all types of feet.
Due to safety precautions, our harnesses are non-refundable so choosing the right climbing harness is best done in-store. Our climbing experts can also assist you with fitting on our chat, email or via a call. Besides meeting the standard safety requirements, our stock varies in extra features, colours, and sizing charts for you to explore.
Climbing harnesses should generally be replaced anywhere between 1-7 years. All harness materials degrade over time so make sure to regularly inspect and replace them even if it’s mostly been stored or never used. Regular climbers or experienced climbers should replace their harnesses annually and immediately after major falls.
The rope you select for your climb depends on a few variables. First, determine the activity you will be using the rope for, also be sure to consider what features and rope type (static, lightweight, etc.) best suits your needs. Choosing a suitable diameter and length are also important as this will impact the weight and durability of the rope.
Even rope that visibly shows no signs of damage will eventually need to be replaced. Different situations will influence how soon you may need to buy a new climbing rope, consider replacing your rope within a year or sooner if used heavily, within five years if occasionally used and no longer than ten years if scarcely used.
If you’re looking to start putting together your own climbing kit rather than renting from a rock climbing centre, you might want to consider the following gear:
- Rock climbing shoes
- Chalk bag
- Belay device
- Large carabiner suitable for belaying
- Breathable sports clothing and
- Rope, especially if you’re interested in moving onto lead climbing, we can also help you out with a perfect lead climbing kit bundle.
Choosing your belay device is mostly up to your personal preference, and activity. At K2 we sort our belay devices based on the activity they are best suited for. Be sure to explore the brand and styles or brands that appeal to you.
Carabiners come in a variety of styles, sizes and locking mechanisms. At K2 we sort our carabiners based on the activity they are best suited for. Be sure to take a look at our page to view the variety and brands we carry and choose your carabiner based on your activity and weight requirements.
The type of quickdraw you pick really depends on if you are going to use it more for Sport Climbing or Trad Climbing. The main considerations you’ll want to keep in mind is your preferred carabiner type and how much slack length you prefer. That’s why for trad climbers we recommend longer quickdraws from 12-25cms in slack.
As climbing experience and equipment will vary, there is no one-size-fits-all solution. First of all finding a mentor with experience would be a great first step in terms of starting. K2 offers ladders, pulleys and other climbing aids to suit the type of wall you hope to conquer so get in touch to learn more.
Camping Related Questions
Choosing your perfect hiking tent and how much it weighs definitely comes down not only to preference but your physical strength and length of the trip. If you’re looking for something easier to carry a lightweight hiking tent or one-man tent, may be a great choice, especially on solo journeys. These tents can weigh as little as 1.5 kgs but if you need something bigger and more sturdy, a 3.5 kg tent would be most reliable during strong weather or sharing.
Selecting a hiking tent for the family can be tricky, you definitely want there to be room for everyone without it being a nightmare to set up. 3 person tents are usually still compact enough to be light and easy to set up but offer enough space for up to 3 adults or 4 children.
Camping cookware may not be on the top of your list of gear to pack but once night falls you’ll be craving more than a tin of tuna, that's for sure! A titanium or collapsible camping cooking set can be a great asset for dinner time alongside a personal stove system that can level up those canned beans to a fully-fledged meal. Jetboil is a great option for variety and ergonomics. Don't forget cutlery, cups, towels and pot gripper to prevent burns.
Sometimes headlamps are just not enough especially if you're camping with friends and family. That’s when choosing some solar camping products can help.
To keep your everyday devices like phones, coolers and head torches charged you should look into a 10W or 18W solar panel set up and a battery bank/powerbank. We recommend looking into solar lighting strings and lanterns to conserve additional energy.
Alpine Gear Related Questions
Yes we do! We have a range of ice-axes, mountaineering boots, and protective apparel for alpine endeavours.
Regardless of your journey, ensuring you have a thermal, alpine pack for your first aid and additional gear is a must. We also recommend our range of ice screws, picks and crampons as a part of alpine range. If you’re still a bit unsure we have a gear guide for some of the most popular locations you can read or give us a call!
If you’re training for or need equipment for a alpine mountaineering trip, you may want to consider purchasing thermal socks and mountaineering boots. We offer a wide selection of thermal pants, shirts and jackets in both men's and women's sizes to get you started. We also offer insulated and waterproof jackets for freezing and wet conditions.
Running Gear Related Questions
La Sportiva shoes are available in Men’s and Women’s European sizing. La Sportiva often recommends trying on the shoes you’re considering before buying, even if you already own a different pair as the various styles and materials can differ in comfort and fit as a result of individual production. You can also look up La Sportiva’s charts and guides as a reference before trying some on in store.
Choosing the right pair of trail running shoes is a combination of comfort, protection and practicality. If you’re a serious and regular trail runner, you might want to consider trail running shoes with adequete grip capabilities and weight of the shoe depending on the terrain. Fit and cushioning preference is also very important, especially if you're looking for a more and great breathability.
The best time to wear trail running shoes is any time you plan to be training or running in off-road terrain.
Whether you choose La Sportiva, Saloman or Tarkine, call us or come visit us in store to talk with our specialists to get an idea about your fit and requirements in order to get a hands on feel of your next running shoe.
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Still haven't answered your question? Get in touch or come see us in-store today!