If the purchased product is faulty, reach out to us within 7 days of the delivered date and we will contact you in regard to fixing the issue.
Yes! We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, and the original item received back to the store, the replaced item will be shipped to you. Postage of the new item will need to be paid.
The following refund options are available:
- Refund to the original payment method
- Refund to store credit (if applicable)
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
Please submit your return HERE
All packaging must be in its original, re-sellable condition
Please note due to health and safety the following items can not be returned unless found faulty.
- Climbing Equipment
Outlet sales are final and can only be returned for exchange. Items found faulty or under warranty will be replaced or refunded.
You can call the store on 07 3854 1340 any time during business hours and we will be able to assist you with your inquiry. Alternatively you can email us on email@example.com
We can accept all major Credit Cards, PayPal, Afterpay and Zip Pay online. If you would like to pay cash you will need to come and see us in store.
We offer express shipping, please contact us for a quote.
We ship all order with Australia Post and Star Track.
We do not currently ship internationally.
We offer free shipping on all non bulky items over $49.
A flat-rate fee of $9 is charged on purchases under $49.
If you are purchasing an item that is bulky and isn't covered under our free shipping policy you will be charged for shipping. Bulky items are noted in their description
Yes, all orders placed before 1pm AEST will be sent out the same day excluding weekends and public holidays